SSL Certificate and CA Troubleshooting

Here are some common issues and troubleshooting methods for SSL certificates and ServBay CA.

What to Do If the SSL Certificate is Lost?

Problem Description

Users may inadvertently lose the SSL certificate during routine management of the website, leading to some error messages like:

For example, the error message from NGINX:

nginx: [emerg] cannot load certificate "/Applications/ServBay/ssl/private/tls-certs/servb3ay.host/servbay.host.crt": BIO_new_file() failed (SSL: error:80000002:system library::No such file or directory:calling fopen(/Applications/ServBay/ssl/private/tls-certs/servb3ay.host/servbay.host.crt, r) error:10000080:BIO routines::no such file)
nginx: configuration file /Applications/ServBay/package/etc/nginx/nginx.conf test failed

For example, the error message from Caddy:

Error: loading http app module: provision http: getting tls app: loading tls app module: provision tls: loading certificates: open /Applications/ServBay/ssl/private/tls-certs/servbay.host/ser3vbay.host.crt: no such file or directory

For example, the error message from Apache:

AH00526: Syntax error on line 15 of /Applications/ServBay/package/etc/apache/vhosts/servbay.host.conf:
SSLCertificateFile: file '/Applications/ServBay/ssl/pri3vate/tls-certs/servbay.host/servbay.host.crt' does not exist or is empty

The above errors indicate that the SSL certificate file is missing.

Solution

For SSL certificates automatically issued by ServBay, the solution is straightforward:

• Open ServBay
• In the left navigation, select Website
• Choose and click on the website with the missing certificate
• ServBay will automatically detect the missing certificate and reissue it
• Go to the Services page and restart the web server
• Try accessing the website; the problem is resolved.