ServBay Helper Service Troubleshooting

ServBay manages services through the ServBay Helper. If the Helper is not properly installed, it can cause ServBay to malfunction, for example, unable to start or stop services, or unable to retrieve service running information.

If you see prompts such as ServBay Helper not installed or Unable to connect to ServBay Helper when opening ServBay, it means that the ServBay Helper was not properly installed. In this case, please follow the system prompts to reinstall.

Check Background Running Items

In macOS settings, open General - Login Items, and make sure the ServBay related items are checked.

Check Helper Process

Open Activity Monitor, in View, select All Processes, and search for ServBay on the right side to confirm that the Dev.ServBay.macOS.ServBay.Helper process exists.

Check Helper Log

Check the /tmp/Dev.ServBay.macOS.ServBay.Helper.log to see if there are any abnormal data outputs.

Reinstall Helper

If the problem cannot be solved by following the above steps, please reinstall the Helper by following these steps:

1. Completely exit ServBay
2. Open Terminal
3. Run the following commands

sudo launchctl unload /Library/LaunchDaemons/Dev.ServBay.macOS.ServBay.Helper.plist
sudo rm /Library/LaunchDaemons/Dev.ServBay.macOS.ServBay.Helper.plist
sudo rm /Library/PrivilegedHelperTools/Dev.ServBay.macOS.ServBay.Helper

4. Reopen ServBay and follow the prompts to install the Helper

This should resolve the issue.